Takealot ignoring me after they broke my TV

I bought a 50" Hisense Smart TV in 2021, the screen went dead a month ago and I sent it back under warranty for repair. Takealot collected the TV and sent it to their supplier and the TV was apparently fixed. I then got a amil stating the TV is on its way back to me. a Few days later Dawn Wing couriers delivered the TV at my house.

The TV was only wrapped with plastic glad wrap and one thin layer of bubble wrap and a single layer of card board over the screen, the back was completely exposed and the edges as well.

When I took off the plastic wrapping I discovered the TV has been dropped or something heavy was put directly on the screen as it now is cracked. So the TV is now completely broken.

I have tried sending mails, logging a ticket, phoning their supposed help desk and each time it goes unanswered or someone says they will escalate it, but nothing has of any of this.

So my TV is now totaly broken and no one from Takealot seems to give a **** about it.