Takealot - Horrible service on an undelivered order.

Where do i begin. I have been an avid user of Takealot for many years, since Kalahari.com

Today was the reaching of my limit. I made an order on the 30th October and was told that the order would be delivered on the 11th November. Fine. On Friday 8 November i received an SMS to say that on Monday the 11th my order would be delivered before 5pm. At 5pm on Friday i log into my account to track my order. The order stated that at 1.30 pm my order was water damaged. I received not one email, SMS or call to notify me of this. I then sent an email to complain about the lack of communication and service that i received. Only then did i receive a flurry of emails - one with a half hearted apology and two more to credit an item which they had no stock of and to reorder my other items to be delivered TEN DAYS later.

I then tried to cancel the order completely and that was another disaster.

I am DONE with Takealot. Such a shame.