TAKEALOT - HORRIBLE SERVICE

I RECENTLY ORDERED 3X ITEMS AND 1X WAS INCORRECT, I RETURNED THE WRONG ITEM AND ASKED FOR IT TO BE RECTIFIED. THEY SAID THEY DO NOT HAVE IT IN STOCK BUT WHEN I CHECK ITS THERE, SO THEY REFUNDED ME FOR THE STOCK THAT IS SUPPOSEDLY NOT AVAILABLE. NOW I WANT TO RE-ORDER AGAIN EVEN IF ITS FOR SOMETHING SIMILAR BUT I AM TOLD THAT I HAVE TO PAY THE DELIVERY FEE AGAIN.

WHOSE MISTAKE WAS IT IN THE FIRST PLACE THAT THEY DELIVERED WRONG STOCK AND NOW I MUST BE INCONVENIENCED AND PAY AGAIN. I WAS TOLD THAT 'UNFORTUNATELY THAT'S HOW THE SYSTEM WORKS"