NW
Nandi W

1 reviews | Active since Nov 2016

29 Nov 2016, 07:23

TAKEALOT - HORRIBLE CUSTOMER SERVICE!

<p>I am terribly dissapointed by TAKEALOT.com's service. </p> <p>I placed my order on Friday the 25th of November, paid in full - and even received my shipping details on a Xbox One console including 2x games. Monday afternoon around 16h00 - i received an email that my shipment has been cancelled due to no stock available. Furhter correspondace when escalating the matter was received in the form of a generic email, which on my reply, was sent in the exact same automated form as the previous one. </p> <p>I find this utterly disgusting and as a monthly regular at takealot, I feel not only let down SO close to Christmas, but mistreated - as NO alternative is offered from their side. </p> <p> </p> <p>You have damaged your Brand immensly, TAKEALOT - and lost the loyalty of a regular.</p> <p> </p>

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Replies (1)
takealot.com
takealot.com's reply29 Nov 2016, 11:04
Official

HI Nandi_W

We are terribly sorry to hear about the bad experience you have had with your latest order.

Thank you for raising your concern with us, and allowing us the opportunity to clarify things.

Our customer relations team will reach out to you tomorrow to assist.


Regards
Takealot.com