Takealot - Highly Disappointed

Absolutely disgusted by your service. Placed an order on Sunday the 25th of November, a Christmas gift for for my son. Delivery is meant to be Wednesday, absolutely nothing. Thursday morning get an SMS my order is out, great, wait for delivery the whole day, again nothing. Thursday evening get an SMS that my order has been delayed, absolutely highly irritated at this point. Phone the call center on Friday morning, no parcel never even left the hub, now I'm about to crack. Get phoned again, the parcel got lost in transit, lovely. Now I'm beyond ****ed, get called again, oh no sorry mam the truck was highjacked and your parcel ******, are you freaking kidding me??? What the actual F is the story now?? Now I'm all sorts of emotions because this is a gift for a one year old! How the hell does a box weighing 17.5kgs and is 1.5 x 1.3m big lost or ******???? And all you guys can say is sorry? Now my husband gets involved, speaks to a manager, no we found one at cape town and will deliver it by the 6th of December if you pay today (30 Nov) via EFT, great, we do that. Log in on to the app Monday, item ordered from supplier, 6-8 working days!!! Lies and more lies. Sorry it's all we can do but it isn't what was discussed telephonically??? Canceller the order and awaiting my refund. Don't make promises you can't keep because you look like idiots. If you can't handle black Friday and the Christmas rush then don't partake. Get more staff and bring on board more courier companies to assist because your problem should not be mine. One very upset and disappointed parent. Hope you guys are super proud of yourselves for ruining my son's Christmas.