Takealot have taken too much from me

I ordered a 12v powered tyre infiltrator for my motorbike, a few days later i received the package. It contained a bathroom scale !!!!!! Naturally i returned it with a full explanation and requested the correct item. They sent me an email saying the dealer no longer has stock and credited my account with the cost of the item.....MINUS.... the R75 delivery charge for the wrong item being delivered. I've written an email to them but there's no email address for general complaints. The best I found was a a form to enter 500 character complaint.!!!!! It seems to me Takealot are now signing up corner Chinese gadget shops, and even stalls in the china malls. Here is the email i wanted to sent just in case someone from Takealot looks at my revue.....

Subject: Urgent Refund Required – Ref Return MRRN-N5Q7P-6PKV

Good Day,

I trust this email finds you in a better frame of mind than I am in right now.

It appears your supplier has deliberately cheated me out of the R75 delivery fee for the digital tyre inflater I ordered. I demand a FULL refund of the order amount, including delivery, failing which this will be the last time I ever place an order with Takealot.

For clarity:

On 10 January 2026, I placed order #*** for a digital tyre inflater.

The cost was R313 plus R75 delivery, totalling R388.

On 13 January 2026, the package arrived containing a bathroom scale.

At no point did I order a bathroom scale, nor did I consent to any substitution. Sending me an unrelated product is not an “error” — it is a breach of trust. From your own correspondence, it is clear the supplier was out of stock and chose to send something rather than nothing, hoping the customer would remain silent. This is unacceptable.

I have always held Takealot in high regard, but this incident has exposed the company as little more than an online ****a shop enabling ************ traders. With suppliers like these, ordering from Takealot has become a lottery — and I do not play the lottery.

If you value my patronage, you will immediately process a refund of the full R388 to my bank account. Anything less will confirm that Takealot condones dishonest practices at the expense of its customers.

I expect your prompt and positive response.

Malcolm Moorhouse