TAKEALOT HAVE ****** MY MONEY

I Ordered 2 entry level Xiaomi phones for my 13- and 15-year-old children for Christmas . Excited to receive these on time for Christmas, we received 1 phone with the accessories ordered and the other was a box of cables. Opened in front of the delivery guy I confronted him with the error to which he advised I need to log a return and follow the process as I had signed for the 2 boxes - I was so upset for my children, in tears I logged the return immediately - this on 23.12.2022. They collected the the incorrect items on the 30th to which the delivery man advised this is not the first time he has collected incorrect goods from a customer who had ordered a phone. Being Christmas I was patient in view of the public holidays. They confirmed receipt of return with the note “awaiting evaluation” this on 2nd January – it’s now the 13th and still no resolution I chase up daily only to get the response they have followed up and will advise as soon as they get a response.

I am frustrated and angry– they have my money, did not give me what I bought and are not bothered to rectify the problem.

This is not my mistake, this is theirs and neither me nor my children should have to suffer

My children had no presents for Christmas and TAKEALOT have ****** my money What is my recourse?