Takealot have my Item and my 6k

I ordered some outdoor furniture for 6k from Takealot on the 22nd October. It was due for delivery 30th October. 27th October I can an SMS from the courier that it’s delayed. 31st October I email takealot to check the status. Answer, we’ll get back to you.....10 emails and a phone call later, they best they’ve come up with is it was a failed delivery and I’m going to be refunded. Not only is it a failed delivery but the item has been returned to Takealot warehouse 7 DAYS AGO and they haven’t even BEGUN to process my refund as yet. For a company who’s sole purpose is delivering things people order online, this is quite the “mess” up. It boggles my mind that they cannot just resend the items. No, I have to wait until someone decides to refund me (this is at least going to take another week minimum) then I have to go back online and re place my order all over again and hope they can get it right this time. If the item is still in stock and if it is still at the price they were offering on special. I even paid extra for delivery! This is not customer service as far as I’m concerned, and definitely doesn’t gel with their “smile guarantee” banners I specifically went with Takealot after a lot of research regarding the various outdoor furniture options because the reviews of the items were positive and because well it’s Takealot, this is what they do right?? You order, they deliver! I’ve now asked to speak to a supervisor and that may take a few days apparently! Oh and try find a “contact us” button on their website that’s in plain site