Takealot have a shocking service record

So I had a bad service issue with Takealot where I had an item under warranty. It was returned to them for repairs, they then blamed the supplier of bad service and refused to take it up on my behalf after promising SEVERAL times that they would. Then they told me that they were awesome because they had actually organised a swap out, but when I told them this was not the case they apologized, said they messed up AGAIN, but werent interested in doing the right thing. This happened TWICE. They even had the audacity to fight with me saying that I was wrong and they had swapped out the device. Since then they copy/paste a standard \we are sorry we suck so badly, but stuff you\". Which I noticed they do to pretty much all complaints. So to Hellopeter, please remove takealot from the list of suppliers that respond. Just because they type some ******* about being sorry for being so bad at what they do doesnt mean they are responding to complaints. Go read the bulk of their responses, its generic nonsense and they dont actually resolve anything. "