Takealot has the worst return or replacement service

I brought a fridge from takealot on 7/02/2025 It was delivered on 13/02/2025 the morning of 19/02/2025 i released it was not working and all my frozen food was defeated and started to become warm so i reported it to takelot and samsung self, samsung then send an technician to assess and found the compressor was defective so samsung aproved the replacement of the fridge but it must be sent back to takealot, the fridge was only collected on 24/02/2024 (all my food is spoild by now) today is the 28/02/2025 the only answer i get it the fridge must be evaluated, keep in mind samsung already evaluated the fridge amd aproved the replacement and said to me they have made contact with takealot..... I lost round about R2000 of food and takealot dont care about it they already got R24000 out of me so why must they warry about my food and doing an effort to replace or repay me my mony back..... I will never in my lifetime buy from them or recommend them to anyone