Takealot has the worst customer support, Bots work better

Enough is enough. Your so called "customer service" is just absolutely horrific these days. I have 2 currently open issues with you guys, and nothing is being done to resolve either one? you can take people's money in 10 seconds but take days upon days to just answer questions and fix problems you have made?

My first problem, is that i returned a faulty pan. It was a gift for my wife, already embarrassing that the gift was faulty but anyway. I logged a return. When i submitted the return, i selected that i want a REPLACEMENT! When the guy came to collect it, he said that i didn't choose to have it replaced otherwise he would have the replacement with him? Since that, i have heard absolutely nothing. The faulty pan was collected but no phone call or email to say whether or not i am getting a refund, a replacement. On your website it doesn't even show that you received the pan? what a joke.

Then my second issue. I placed an order on Monday. Quite a lot of items in my order. I made sure that all items were "In Stock" and in "CPT". I did this so that i could have the option of selecting next day delivery as i needed some of that stuff asap! You charged me R95 for the next day delivery and everything. Then the next day, no message of delivery or anything. I go to check my order, and suddenly the expected delivery date is in 2 weeks time? How does any of this make sense? I did all the work for you, i made sure i only selected items that were in stock in cape town, and you still mess it up? I then messaged your helpdesk(Btw, make it easier to find the spot in your site where you are able to send an email or at least display a simple email address somwhere,just gross. I know some web designers and developers that are good, let me know if you are interested). After i finally got my email sent, i got a response saying you were waiting for 2 items from a supplier which is weird coz i went back to your site and saw that they are both still saying in stock. So either your employees are ***** or your site is lying and needs to be maintained or something. Anyway in the end, the person i dealt with said that my order has been split and that all the items in stock would be delivered today, and also my R95 fee would be credited to my account.

I was happy with this response and was glad that finally it was at least sorted out. But then this morning i go to check. And my ORDER HASN'T BEEN SPLIT, there is no delivery confirmation. I was basically **** TO AGAIN but your disgusting staff.