Takealot has the worst aftersales service and customer care

Please make sure not to buy items that is combined. If one break, you have to return the whole order. I bought a dual pack hard drive. I gave one as Christmas present. then I broke and I returned it. I was notified via email, that they need the complete order. I had to call the person that I gave hard drive for Christmas, to ask it back. I rep**** to the mail several times that I am getting the second hard drive back, with no response. they concluded the return. I have not received the faulty hard drive back. I contacted them via the app, received a mail it is escalated. call about 2 weeks ago, received a mail it is escalated. Tried calling yesterday and today, you listen to music for about 4 to 5 minutes and then the call goes dead. VERY POOR SERVICE I rep**** several times on all the mails. NO RESPONSE. They have no means of communicating digitally. You receive only mails that say, it is escalated and that is the end.