Takealot has ****py Aftersales service

I purchased the Volkano Epoch Series Bluetooth Earphones - Black from Takealot last year - a month of use and the one earpiece lost sound - I got a replacement pair 49 days ago and the same started happening. I logged another return which Takealot declined for the following reasons : “if the item was damaged and defective , as per SOP the client needed to have logged it with in 7days. Client only logged a return at day 49” AND "Due to usage damage as the ear tips of the headset is damage" So according to them an item being sold on their website has an average life span of less than 2 months! And I the customer caused the damage apparently by just using it normally.

Takealots return process is unreasonable and unfair holding me the cusromer liable for a product that doesnt have any sort of Aftersales service to repair or replace or anything, I asked for alternative solutions to my problem , but all the consultant seems capable of doing is copy and pasting the responses from various departments. No ownership , not solution driven , no proper client service.