Takealot Has Officially Taken a Turn for the Worst

What used to be a reliable, go-to online retailer has lost the plot, along with any semblance of customer service or logistical competence.

I placed and paid for my order on 23 April 2025, specifically selecting (and paying extra for) express delivery, with the clear promise that the package would arrive on 24 April 2025. Simple enough, right? Not for Takealot.

Instead, without warning, reason, or even the decency of an explanation, I receive a notification that my order has been scheduled for tomorrow, 25 April 2025. That’s right: the so-called express delivery is now just… a lie.

The most infuriating part? I’ve made numerous calls to their call centre and sent multiple emails, and I've received absolutely zero feedback. No update. No apology. No accountability.

At this point, it's hard not to feel like Takealot is deliberately misleading customers while coasting on a once-good reputation.

I suppose the time has come to move my future orders to Amazon. At least they seem to understand what the words “express delivery” actually mean.

This experience has been beyond disappointing. It’s downright unacceptable.