1 reviews | Active since Sept 2014
TAKEALOT HAS LOST A DEDICATED CUSTOMER
I ordered a xbox one for R5999.00 on 28th December 2015 , i then canceled the order and asked for a refund. A MONTH LATER THE MONEY WAS GIVEN TO ME AS STORE CREDIT! , this is after I nagged and mailed takealot constantly to followup with my request for a refund , in February 2016 I was given a refund via an electronic deposit but this is not after I had requested a credit reversal with my bank as it seemed like takealot did not want to give me my money back. The reversal went through and i was credited with 5999 rand , I immediately realized that this will reflect on takealots accounts and that i owe them 5999 , but did not know the procedure to rectify this , and as such i notified takealot . I got contacted a month later in march that I owe takealot money , which i then immediatly payed back. but am now having to ask whether my payment has gone through , takealot can look at my purchase history and see how much money I have spent at their site, and can rest assured that they will not see another rand from me . I AM DISGUSTED with this service , a tio to anyone reading this is to use [URL Removed] , they have the international service that takealot had when it was still take2.
We are terribly sorry about the mess up we made during the process of your refund. We understand that you had to take action to rectify things on your side and in doing so we were unable to follow procedure according to our policies.
Thank you for taking our complaints teams call today and allowing us to look into this matter for you.
We have escalated your query to the relevant department and will revert back to you with feedback shortly.
Regards
Takealot.com
We are terribly sorry about the mess up we made during the process of your refund. We understand that you had to take action to rectify things on your side and in doing so we were unable to follow procedure according to our policies.
Thank you for taking our complaints teams call today and allowing us to look into this matter for you.
We have escalated your query to the relevant department and will revert back to you with feedback shortly.
Regards
Takealot.com
