Takealot has inconvenienced us so badly. Disgusting service and so much inconvenience caused.

I have to spend Christmas with no new couch set in my lounge. in my lounge. ver had in my life before. They have inconvenienced me so badly, they are negligent and so unprofessional.

3 months ago I ordered a new couch set from takealot. It took 16 days to arrive, then on arrival we noticed that it was damaged and had to be returned.

Then we decided to order a second new couch set from takealot. This time it took 14 days to arrive and arrived on the 3rd December 2021. On arrival we noticed that this new difference design couch set was damaged even worse than the 1st. The material was broken all over, stains on it and missing parts. I submitted my return claim on the 3rd December 2021. They takealot delivery team collected the couch set on the 7th December and Later on in the day I noticed that the takealot team forgot to take 1 pillow. Takealot contacted me on the 8th December and they arranged and collected the 1x pillow on the 10th December 2021. It took 1 day to return the couch set to there warehouse. Since the 10th December 2021 till now, 12 days later and the 1x pillow that was collected has not arrived at the takealot warehouse, so the takealot delivery team must have lost the 1x pillow.

I have still not been refunded to my bank account nor have I been compensated for my inconvenience with both couch sets. Nobody body from takealot updates me on anything. They only say sorry and give more excuses. I have sent about 31 emails to takealot customer care services. I have phoned requesting management to call me and nobody calls me back. The latest to date is that takealot warehouse has not yet received the 1x pillow yet, so the takealot delivery team must have lost they 1x pillow and due to there negligence, my refund can't be refunded to me and more inconvenience caused to my family.

I have to spend Christmas with no new couch set in my lounge. This has be a nightmare. I am disgusted with the inconvenience Takealot has caused us and the poor service delivery. Takealot has broken the return policy guarantee of receiving your refund in 5-7 days as it is 12 days now and im still waiting. I have spent over R36000 with takealot over the past 4 months and never expected to be treated so poorly, be so inconvenienced by takealot. It's ridiculous how takealot treat there customers. This matter has still not been resolved and takealot don't take it seriously. They have no shame in providing disgraceful service to us, inconveniencing us, upsetting us and completely going against there company policies. Takealot don't even compensate us for any ongoing inconvenience caused. They do absolutely nothing. This is a matter that senior management should be sorting out, yet takealot is not even cared or bothered to call me. No management has contacted me yet. only a different agent every time with the same excuses.

Takealot need to be held accountable for inconveniencing us, there negligence there *********** personal, breaking there own returns policy and disgusting poor service delivery and quality control.

If this complaint and review makes it to Takealot Headquarters, my returncase number is: MRRN-J5OD8-9KR7. They can then investigate and see what disgusting service takealot has provided me and how we have been inconvenienced over the past 3 months. The inconvenience, time, frustration, poor service delivery Takealot has caused me.

HOPEEFULLY THIS REVIEW FINDS THE RIGHT Takealot Director or CEO and they can make this right and sort out whats happening at there Cape Town, South Africa warehouse and Branch. I cant believe Takelot has treated me so badly and still is as the refunds is still not sorted out yet.

HOPEFULLY THIS DOESNT HAPPEN TO ANYONE ELSE AND IT IS KNOWN THAT TAKEALOT DONT CARE ABOUT THERE VALUED CUSTOMER,THEY ONLY CARE ABOUT THE MONEY.

thanks Hellopeter team

Regards Wayne