TAKEALOT HAS *********** DELIVERY SERVICE , FINANCE, DESPATCH DEPARTMENT AND BRANCH!!!!!

I am so frustrated. Takealot delivery, dispatch, finance and branch are by far ***********. I ordered 2 items from takealot.com as my sister moved into her apartment. Paid with a voucher. My sister stayed home for two extra days to await the order. Second item (cookware) was lost in transit and the first item was yet to be delivered. Instead of the first being delivered, it was delayed. Following day, the first item is then "returned" yet it was never delivered. It is then canceled WITHOUT my request. The second item was returned after awaiting for 3 extra days. The promised to re-delivered only to be asked to pay cash when a voucher was used??? How? R520 no man. My order shows voucher used. Apparently finance department didn't apply the voucher for the item lost in transit. The second item was then canceled WITHOUT my request. My account is credited but not in cash as a voucher was used, now I am forced to buy from TAKEALOT when I DON'T WANT to deal with them again!!! Can I please have my money so that I can deal with a better company. My sister has to keep buying take out because she has no pots, her food is going off. TAKEALOT service this time around is THE WORST. I don't recommend it to anyone. Anyone I meet will not hear any good of this company as long as I don't have my money.