Takealot has deteriorated into chaos.

If I could rate Takealot zero stars, I absolutely would. After years of giving them the benefit of the doubt, I’m done. The service is consistently appalling. Orders frequently arrive weeks late, with missing and/or cancelled items… and returns are an outright nightmare. The returns process is broken — collections are missed without warning, and there is no communication whatsoever. You’re expected to sit at home all day, hoping someone might show up.

Worse still, Takealot routinely refuses to honour valid returns, even for expensive items that arrive defective or fall apart after minimal wear. This isn’t just bad service — it’s a blatant disregard for consumer rights and the Consumer Protection Act. I’ve now escalated the matter to the Consumer Ombudsman.

As it stands I have not been refunded for numerous returned items and items I paid for were never delivered or credited.

Shop here at your own risk. The so-called “discounts” are nothing special — you’ll often find LOWER prices in physical stores, without the gamble. I strongly advise taking your money elsewhere.