QD
Quinton D

1 reviews | Active since Jul 2012

11 Dec 2015, 16:48

Takealot - Has Become Kalahari - ****

This is the worst experience I have ever had.<br> <br> Couriers never phoned me to arrange delivery, eventually when they showed up the package was incorrect. Eventually I opened the package to show that the outside delivery address was not the same as the inside note and that it wasn't what I ordered.<br> <br> Sent the courier with the item as I did not sign for it.<br> <br> Contacted Takealot, spoke to Remus Daniels (***) and was basically told he would query it with the couriers and unfortunately he couldn't tell me how long it would take or give me anyway of finding out to get more information about getting my items.<br> <br> This was at 14:45 ... I have subsequently logged two more tickets online and now I am forced to resort to Hello Peter ... although I doubt anything will come of this.<br> <br> I am now at the stage where I will cancel my order, demand a full refund to my bank account and never do business with Takealot again.<br> <br> Since they merged with Kalahari ... they have become as **** as Kalahari was near the end ... congratulations for making me miss a deadline with my customer.<br> <br> Q

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Replies (1)
takealot.com
takealot.com's reply11 Dec 2015, 16:55
Official
Hello novogeek,

We apologise for the incorrect delivery that has led to this frustrating experience. Rest assured we'll makes sure that your correct parcel is delivered to you ASAP. We've assigned this matter to our complaints team to address. They'll liaise with the relevant department to get clarity on the whereabouts of your parcel and will ensure that the necessary arrangements are made for your delivery soonest. They'll be in touch with you to assist with this matter shortly.

Kind Regards,
takealot.com