Takealot has become a fat L for buying things

I bought a fridge on the 31st of May (Wednesday) because of the price + free delivery for that Friday.

The fridge arrived, I opened it before the transport truck even left the estate and noticed the damaged on the body of the fridge and I reported this, before the truck had left my area.

They collected the product only the following Monday 05 June 2023. Only later that week did they confirm the damages with me.

I had to chase the takealot as to where my replacement was.

1) I had selected a replacement, they gave my account credit without notifying me. 2) The price of the product went up, meaning that the refund they gave me, I could not buy the fridge. 3) Today is the 21st of June 2023 and the fridge finally arrived.

Its been 21 days since I placed my order and received my fridge. So here is my issue you said delivery by that Friday, yes you delivered a Fridge a broken one at that. You should have ensured that a replacement was delivered in that sometime frame as of the original order.

I have used Takealot alot to buy N number of items and it feels like the company is running completely differently for the worst. I cannot believe Takealot allowed such a damaged product to be delivered.

And worst of it all, not a single apology call has been given nor has a message for holding high standards of customer service and service delivery has been given. Its like you just don't give a damn.

You can learn a thing or two from Tafelberg furnishes when it comes to customer service and delivery.