Takealot hands off SHEIN and Temu they are out of your league

It was in December 2023 when I ordered an IPhone 13 128 from Takealot and I had a not so nice experience.

I decided to return the iPhone and buy IPhone 14Plus. The staff at Takealot declined my return based on accusations that I returned an Arlam battery.

With the investigation that were conducted, I was informed by Takealot staff that when they even view the picture of the box with the item that I returned, box was removed and replaced with another box.

Despite me telling them that my ethics and me being the ambassador of the company I work for, honesty and integrity is very very critical. I was emotionally abused where I was told that I’m abusing the return system. Some staff members would drop the calls on my ears. Eventually, the matter was resolved and I got my money.

Since I’m dealing with Takealot through experience, I am very strategic when placing my orders if I can’t buy the same from SHEIN or Temu.

On the 10th of October I bought iPhone 14 Pro ITB Gold from Takealot. I collected the IPhone at Secunda Hub. Based on my experience, I requested to open the boxes before I leave the building. Takealot never failed to deliver to the lowest standard as usual. Instead of IPhone in the box it was something else. I lodged a return same day the 20th which was approved and I managed to drop the same on the 30th.

The item was received at returns facility @8:14. Tuesday. I started to make call on Wednesday as no communication was received from Takealot. Again Takealot delivered to their lowest standards as usual. Consultants and Managers all of them saying or reading the same thing I can view or see on the App. My observation is they are programmed as they all said the same thing that they will either escalate and follow up. The words I apologise, I will escalate, I will follow up, I will get the returns manager to contact you and I’ll personally contact you and push this until resolved has became swear words and music in my ears as nothing like that has happened. I’ve logged numerous complaints which I so think they are just there to show the Regulator although no adherence on the framework or framework not existing.

The exciting one was to get the consultant by the name of Craig who told me to be patient and dropped the call. The salt was too heavy on the wound.

As we speak only today I got one manager by the name of Shasene who was able to call me back .

The rest they told me they are waiting for the footage of which I have offered to go and get the footage and deliver it to them so that they can do what they need to do which is to deliver the IPhone that I paid for on the 10th of October.

The following staff members and their managers are PROGRAMMED ( Kadija, Natalie, Ishaw, Craig, Sureya, Rolene)

Achumile and Shasene are better.

I have recently so Takealot complaining about Temu and SHEIN taking over the market but they are forgetting that the Chinese shops are on the ball. When I bought a dress , I receive a dress not a s****. When in need of someone to talk to, easy to engage. Takealot is a struggle.

If Takealot is going to continue at this pace, not only their breakfast is going to be taken away by the competition, lunch and dinner are also at risk.

This is affecting my health. Can I please have my IPhone 14 Pro ITB delivered ASAP .

Email sent to the CEO, waiting for his response

Kindest Regard The not so important customer