1 reviews | Active since Sept 2010
Takealot “guaranteed next day delivery” now going for 3 days … and counting
Bought a fridge on Takealot on the morning of 13 Sep and opted for “guaranteed delivery” on the 14th. Payment was quickly processed and on the morning of the 14th, I received an SMS notification that the fridge was out for delivery before 17:00. 17:00 came and went with NO delivery, NO communication and NO update on the “track your order” update. Logged a ticket and I called Takealot on the 15th. Assistant could not understand the non-delivery and saw that delivery was now updated to the 16th (and not even the 15th). So he spoke to the depot manager in Centurion where the fridge was since before 12:00 on the 14th who said they didn’t have a driver then, but that they will change my delivery to the 15th before 19:00. I got an e-mail from the assistant - and another SMS confirmation - of delivery on the 15th before 19:00. This AGAIN did not happen! It is now well after 20:00 and if I now track my order, it says before 17:00 on the 16th, meaning all communication and undertakings by the Takealot team was nothing more than idle promises, i.e. lies. So much for “guaranteed next day delivery”. Am sure I won’t get as much as an apology from them and have given them the opportunity to remedy the situation, which they failed to do, hence my review.
