Takealot guarantee /replacement policy

I bought a Candy washing machine at Takealot in May 2025, and it worked great at the beginning and it started to give me problems it gave error message E02 from October 2025. I tried to to log a return on Takealot app but the did not allow me, I than went to Takealot north beach, and they gave a Takealot customer service contact number. I call Takealot customer service support and I communicated with Linda customer service agent, she promised to get back to and she did get to me via email, she stated that I need to contact the manufacturer and arrange to get the washing machine fixed or replaced because it is still under guarantee. I rep**** telling that I was not informed when I bought the machine but it's okay please give me the manufacturer or supplier details, and she rep**** telling she is still gathering the manufacture / supplier information she will get back to and she never did. I send about 4 emails trying to follow up because I am desperate and need to use the washing machine. I tried escalate the matter to management but still no response until today.