TAKEALOT GREEDY Not refunding full amounts

I had a item returned and I was asked the outcome. Replacement, refund or credit. I asked for a refund. After supplier got the item, I did two followups as it took over 2 weeks. Then takealot did a credit to my account. I went on the app to do the EFT, but Takealot state R95 deduction. I contacted the consultant again, stating takealot made the error and did a credit and not refund as requested. I said I do not want to have R95 deducted. THIS IS ******* TO DO AN EFT. The consultant asked my banking details, not advising Anything and got my refund minus the R95. I am furious and no one is responding. I want my full refund, not the partial. This is ridiculous as I have never had a deduction for a Refund paid to account. Not acceptable