Takealot got it wrong and don’t seem to care

Usually I love takealot. But this time they got it wrong and they don’t seem to care. Zero sense of urgency on their side. My old toaster broke so I ordered a new one from takealot. So much for their advertised next day delivery - I had to wait 4 days. And then when it did arrive, it was not the one I ordered. The had sent me a black one even though I ordered silver. I phoned them immediately. It took a full 24 hours for them to check something on their system and set up collection of the incorrect item. But because it was Friday, collection could only be on Monday (yet I phoned them on Thursday; they could have collected on Friday!) Only today, a full week after the initial delivery, have I received a message to say that a replacement (hopefully the right toaster this time) is on its way. But it is only going to be delivered on Tuesday next week. That is over two weeks after I placed the original order, and 12 days after they sent me the wrong item. Not good enough, takealot. It was your mistake. But you treat me like I’m causing the problem here.