Takealot goods not delivered

I have ordered several goods from Takealot on 26 Nov 2019. I was supposed to received the goods on 10 Dec 2010. I have not received the products and Takealot claims that I have recieved and signed for it. On 13 Nov Takealot stated that a driver would be send out to retrieve the delivery and that it was delivered at the wrong address. On 17 Dec Takealot again claimed that I received the delivery on 10 Dec. I have talked to several consultants from Takealot but eache time Im told that it will be investigated or that I have already received the delivery. I would like my delivery delivered to me at the soonest. Takealot Order: ***6