1 reviews | Active since Sept 2010
Takealot goods delivered to wrong person
Extremely annoyed and unimpressed. Mr Delivery's delivery person delivered my Takealot goods (order ***) to the WRONG PERSON on the WRONG FLOOR. Luckily the man who received it was honest and kept it for me. First off, the goods shouldn't be given to someone with a different name to what is on the box. Second, Mr Delivery failing to follow the correct process could have cost me my items. Imagine if my PAID FOR items had been left with someone dishonest who had kept them? Surely the driver could have referenced my phone number / place of work through Takealot when he realised there was something wrong? You should be very concerned. Give your guys some PROPER training. Not using you again as you've lost my trust and confidence. I also see Mr Delivery doesn't respond to complaints on here either, that is quite embarrassing in this modern day and age where online reputations are so important. Epic fail guys, epic fail.
We understand your concern with your parcel being delivered to the wrong person. This is not our standard practice and we'll address this as a matter of priority with the relevant courier branch. You should definitely be the only one authorised to sign for and receive your package and only on special request by yourself should someone else be allowed to do so. We'll instruct our complaints team to get in touch with you to confirm whether you're satisfied with your parcel and to assist if this is not the case.
We're really sorry for the poor experience you've had. We'll make sure that the necessary changes are made to prevent this from happening in future.
Sincerely,
takealot.com
We understand your concern with your parcel being delivered to the wrong person. This is not our standard practice and we'll address this as a matter of priority with the relevant courier branch. You should definitely be the only one authorised to sign for and receive your package and only on special request by yourself should someone else be allowed to do so. We'll instruct our complaints team to get in touch with you to confirm whether you're satisfied with your parcel and to assist if this is not the case.
We're really sorry for the poor experience you've had. We'll make sure that the necessary changes are made to prevent this from happening in future.
Sincerely,
takealot.com