Takealot - Good old days long gone...

Gone are the good old days where this company actually delivered, responded to customer queries or refunded you your money once an order was cancelled. I have been waiting for 3 weeks now to get a "In Stock" item delivered. It has been delayed 4 times already.Normal Queries takes between 2 to 4 days before you get a reply, and Im told the cant cancel my order or refund me the money, since its not been delivered. How am I to return an item that the refuse to deliver?????