iT
israel T
1 reviews | Active since Nov 2015
19 Nov 2015, 15:19
Takealot Gone Bad, leads to deception + *****
Bought a nice bundle special of a \Mellerware 46018 'Eclipse' Blender & Panini Grill Pack"ealier this year 15 Jan 2015"
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takealot.com's replyOfficial
19 Nov 2015, 16:29Hello itshililo,
We're sorry to hear of the issues with your blender and that you're not able to use it anymore. We do our best to ensure that the products we deliver to you are of the highest quality, but due to the nature of some products issues like these sometimes happen. We therefore have a returns policy to assist as far possible with matters like these. In order to continue provide this option to all our customers we however need to stick to the policy terms. As per our policy we are only able to offer a repair or replacement if such is possible. If this is not possible the next alternative will be offered to you. You are also required to provide all items that were sold with the defective product when returning it.
As discussed with our complaints team they'll look into your request and its outcome with our returns team to see if or how we're able to further assist with this matter. They'll revert back to you as soon as they've gone over the relevant details.
Sincerely,
takealot.com
We're sorry to hear of the issues with your blender and that you're not able to use it anymore. We do our best to ensure that the products we deliver to you are of the highest quality, but due to the nature of some products issues like these sometimes happen. We therefore have a returns policy to assist as far possible with matters like these. In order to continue provide this option to all our customers we however need to stick to the policy terms. As per our policy we are only able to offer a repair or replacement if such is possible. If this is not possible the next alternative will be offered to you. You are also required to provide all items that were sold with the defective product when returning it.
As discussed with our complaints team they'll look into your request and its outcome with our returns team to see if or how we're able to further assist with this matter. They'll revert back to you as soon as they've gone over the relevant details.
Sincerely,
takealot.com
takealot.com's reply19 Nov 2015, 16:29
Official
Hello itshililo,
We're sorry to hear of the issues with your blender and that you're not able to use it anymore. We do our best to ensure that the products we deliver to you are of the highest quality, but due to the nature of some products issues like these sometimes happen. We therefore have a returns policy to assist as far possible with matters like these. In order to continue provide this option to all our customers we however need to stick to the policy terms. As per our policy we are only able to offer a repair or replacement if such is possible. If this is not possible the next alternative will be offered to you. You are also required to provide all items that were sold with the defective product when returning it.
As discussed with our complaints team they'll look into your request and its outcome with our returns team to see if or how we're able to further assist with this matter. They'll revert back to you as soon as they've gone over the relevant details.
Sincerely,
takealot.com
We're sorry to hear of the issues with your blender and that you're not able to use it anymore. We do our best to ensure that the products we deliver to you are of the highest quality, but due to the nature of some products issues like these sometimes happen. We therefore have a returns policy to assist as far possible with matters like these. In order to continue provide this option to all our customers we however need to stick to the policy terms. As per our policy we are only able to offer a repair or replacement if such is possible. If this is not possible the next alternative will be offered to you. You are also required to provide all items that were sold with the defective product when returning it.
As discussed with our complaints team they'll look into your request and its outcome with our returns team to see if or how we're able to further assist with this matter. They'll revert back to you as soon as they've gone over the relevant details.
Sincerely,
takealot.com