MM
Mohammed M
1 reviews | Active since Mar 2013
28 Jan 2015, 09:40
Takealot going downhill of late
Good day,<br> <br> I am terribly dissapointed with the recent lack of service from Takealot. In short, Takealot have let their standards drop in the past few months to the point whereby it is no longer a pleasure to shop at Takealot.<br> <br> The first issue was with respect to a completely different item being delivered from the one advertised. This was \made up"by Takealot by giving me a R100 voucher. However even with the R100 discount"
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takealot.com's replyOfficial
28 Jan 2015, 10:15Hello momo7,
We rely on feedback from our customers to keep us on our toes so that we can deliver on our promise of a great all-round experience. So with that said, we have to take the good & the bad & therefore thank you for bringing this to our attention. We can tell you that we successfully complete hundreds of orders & assist many customers efficiently on a daily basis, but that doesn't matter if it's not the experience you've had. We want all our customers to experience the joy & convenience of shopping with us & it seems we've failed you in this regard over the last few months.
We're sorry for letting you down & all the trouble it's caused you. Rest assured our complaints department will address all the points you've raised with the departments involved & make sure the necessary changes are implemented. We'll also instruct them to look into the issue of your missing return, which is frankly unacceptable, as well as the error with your wife's recent order.
Please allow them a bit of time to look into this after which they'll be in contact.
Regards,
takealot.com
We rely on feedback from our customers to keep us on our toes so that we can deliver on our promise of a great all-round experience. So with that said, we have to take the good & the bad & therefore thank you for bringing this to our attention. We can tell you that we successfully complete hundreds of orders & assist many customers efficiently on a daily basis, but that doesn't matter if it's not the experience you've had. We want all our customers to experience the joy & convenience of shopping with us & it seems we've failed you in this regard over the last few months.
We're sorry for letting you down & all the trouble it's caused you. Rest assured our complaints department will address all the points you've raised with the departments involved & make sure the necessary changes are implemented. We'll also instruct them to look into the issue of your missing return, which is frankly unacceptable, as well as the error with your wife's recent order.
Please allow them a bit of time to look into this after which they'll be in contact.
Regards,
takealot.com
takealot.com's reply28 Jan 2015, 10:15
Official
Hello momo7,
We rely on feedback from our customers to keep us on our toes so that we can deliver on our promise of a great all-round experience. So with that said, we have to take the good & the bad & therefore thank you for bringing this to our attention. We can tell you that we successfully complete hundreds of orders & assist many customers efficiently on a daily basis, but that doesn't matter if it's not the experience you've had. We want all our customers to experience the joy & convenience of shopping with us & it seems we've failed you in this regard over the last few months.
We're sorry for letting you down & all the trouble it's caused you. Rest assured our complaints department will address all the points you've raised with the departments involved & make sure the necessary changes are implemented. We'll also instruct them to look into the issue of your missing return, which is frankly unacceptable, as well as the error with your wife's recent order.
Please allow them a bit of time to look into this after which they'll be in contact.
Regards,
takealot.com
We rely on feedback from our customers to keep us on our toes so that we can deliver on our promise of a great all-round experience. So with that said, we have to take the good & the bad & therefore thank you for bringing this to our attention. We can tell you that we successfully complete hundreds of orders & assist many customers efficiently on a daily basis, but that doesn't matter if it's not the experience you've had. We want all our customers to experience the joy & convenience of shopping with us & it seems we've failed you in this regard over the last few months.
We're sorry for letting you down & all the trouble it's caused you. Rest assured our complaints department will address all the points you've raised with the departments involved & make sure the necessary changes are implemented. We'll also instruct them to look into the issue of your missing return, which is frankly unacceptable, as well as the error with your wife's recent order.
Please allow them a bit of time to look into this after which they'll be in contact.
Regards,
takealot.com