Takealot giving less !

Surely takealot.com is a happy shopping space and fast growing too,i had grown fond of.but I'm not happy with the service I got after buying a Supersonic sound bar and sub hoofer combo on the 16th of January. My sound system was delivered on the 22nd and collected at thier jhb outlet,got home ,Excitedly opened the parcel with the kids only to find missing was the plug electrical cable .immediately I logged a query and to my dismay,thier first response was that I should return the whole package (sound bar + sub hoofer) so they could give the pocket sized power cable. Too me that didn't make logic. Next day I was phoned by Lorenzo,to whom I expressed my thoughts, he in turn offered to send thier driver to my address to pick up the system, but because the supplier was now out of stock,he couldn't give a time frame of when my system would be replaced and returned but then went on to suggest there was stock with other suppliers and they're price was more,so I should foot the difference. If I didn't do that ,then I lose my warranty said Loranzo...instead of addressing this missing cable issue, he is trying to handle me !. You don't pull your terms and conditions card,just because you faild to make sure I got proper service. A minute after Lorenzo's phone call I visited the Takealot Facebook page and went to sound bar offers,and yes I found the same sound system, at the same price being sold by another supplier yet I had just been informed was only available at higher prized suppliers only. In short I didn't get the full package I paid for,that was advertised by takealot. Fare enough for my piece of mind,I cut my losses and moving my shopping elsewhere, were their terms and conditions don't over-ride logic or my money!