Takealot Give Online a Bad Name

I placed an order for my 83 year old mother which was delivered on 24 October. Instead of the bath sheets that I ordered for R619.00 they delivered some sort of pillow. They supposedly have arranged pick up on three occasions as they will not action a refund until they pick up the pillow. Nobody ever pitches for the pick up. Meanwhile my 83 year old mother, on a fixed pension, is out of pocket R619.00. We are still waiting on 9 December.