TAKEALOT GIVE ME MY REFUND

I returned an item on the 1st of October at the Montague Gardens outlet worth R3800 and I took an item of R3550 and there was a price difference of R250 owed to me. The lady said she is processing a refund for the R250 and because it is a small amount it will reflect within 24 hours. I heard her but I did not take that to mind because I saw their policy and the refund takes between 3-5 days and some of their sites say 7-9 days. On the 6th of October I still had not received my refund and I checked my takealot dashboard and it said I R250 credit? I made contact with Takealot and I was told that the lady that assisted me never processed the refund and they only processed that refund then on the 6th October and therefore we should start counting on the 6th. But why should I do that? Why should I suffer because of an *********** takealot staff member? I am now being sent back and forth by takealot, I am getting endless calls and emails because I am refusing to wait another day for my money. All these calls are telling me to wait for the stated times, no one is saying anything about the employee that slipped up. TAKEALOT I WANT MY MONEY TODAY.