1 reviews | Active since Jun 2020
Takealot, get very little
I am absolutely disgusted in th service that I have received from Takealot . On 31 August 23, I ordered some 100w LED solar lights. They were sold as a pack of 2 for R770. I ordered 2 of these 2 packs. I paid R1540 and was expecting 4 lights. On 7 September, I received a delivery of 2 lights. I immediately, on the same day, logged a report that I was missing 2 lights. I went ahead with the instillation of the 2 lights that I had received as these were correctly delivered and were what I had ordered albeit half my order. I ********ly awaited the other 2 lights to be delved On 11 September, I received a reply from Takealot informing me that I would need to return the lights and log a 'not what I ordered' return. I rep**** that it was exactly what I had ordered and that it was already installed. Mails have been running to and from since than with various different people including Jody, Lutholwethu and Aqeeb who all told me they were awaiting feedback from suppliers. We are now on the 15th of September and I have been told that if I want to receive my outstanding lights which I paid for already in August, I will need to remove the 2 lights that I correctly receive and return them in the original packaging. I asked Aqeeb if he could give me a guarantee that if I did this I would then receive my 4 lights that I ordered on 31 August and I was shocked when he rep**** that he could not guarantee this as they have a 7 day return policy. Shocking, shocking, shocking. My advice is that if you choose to use this service, open every package on delivery and check it and if it is wrong..... don't expect any help of success., I am now out of pocket the R1540 that I paid for the product, also the fee I paid to a handy man to install and now uninstall the lights and.. .. I have no lights! and no guarantee that I will have any success. DISGUSTING
