Takealot, full of lies and empty promises

I made a purchase on Monday the 21st of December. I then received an email stating that my order will be ready the next day. Tuesday came and there was no order. After many phone calls (and money spent) over the next couple of days I have come to one conclusion. [URL Removed] has the worst service I have EVER come across. I spoke to a total of 8 consultants that could only give me empty promises. The promised to phone me back and help me locate my order. But not one of those 8 consultants ever called back. Thus I have spent a total of R150 on phone calls that would last up to 17 minutes at a time. On Thursday (day of Christmas eve) I was told I could come collect my order, after driving 40km to go and collect and then waiting at the warehouse for 1 hour (with a toddler) I was told that my order never arrived at the warehouse. So there I was, the day of Christmas eve with no present for my husband to give at our Christmas eve party. I the received a phone call saying my money would be paid back in full on that day. I then had to go buy another present 1 hour before our party. It has been 4 days, still no money and no answers. Takealot has ****** my money and ruined my Christmas.