Takealot Frustration!!!!!

I bought a Samsung TV from Takealot and received it on the 7th of May 2020. Twice we had it given us a white screen when we switch the TV on so on the 22nd of May I requested a refund. They collected the TV on the 26th. It's been a week and it is still not showing on the Tracking details that they have received it. You can't contact them cause their call centre is not operating. I find this so frustrating cause we are sitting without a TV and not a peep from Takealot. I don't have another R13000 to go buy another TV. I need my refund.