Takealot from the customer without delivering any product.

On the 7th of August I purchased a product from Takealot.com. According to the parcel tracking it was dispatched the following day and would have been delivered by 13 August. Takealot then rescheduled the delivery to 15 August. It is the 19th today and I still have not received my order. After numerous calls to the customer care center since Friday I have been given the run around and open ended answers. No definite times or dates of when the product will reach me and they do not want to divulge who the third party courier is so that I can follow it up myself. The Takealot promise is that clients in outlying areas will receive their deliveries in five days. Today it is 12 days with no indication whatsoever of when the package will arrive. I have had to postpone bookings with clients due to this hold up and am now losing income. This is not acceptable and Takealot does not take responsibility for their absolute poor service. After ten years of being a customer I am now leaving this service and will move on to more reputable sellers. Takealot has my money and I do not have my product.