Takealot from the customer perhaps!

I mistakenly order an incorrect item from takealot and within an hour I sent them a mail explaining the situation, the item had not even been picked yet, it literally was not even processed by then. I was then told I would have to wait for the item to be picked and a delivery number would have to be sent to me and I would then have to send them the delivery info and they would then arrange the courier to bring the items back and the refund would then take place. That was the 21st of December, it is now the 1st of January and besides being mailed by 3 or 4 different people, I have had no closure regarding this matter. I am NOT accustomed to such lousy service from takealot, in a matter of fact this is the first time, but I thi k it may just be the last time. Such a big comoany with theeeee ****pest return system, or non existent actually. I want my money bac****!