Takealot forgot about me.

I ordered a gaming headset on the 16th of April 2019 from Takealot.com, on the 29th of April 2019 I had still not received the headset or even a call from Takealot explaining the delay. I then tried finding a contact number to try and find out what is happening from the collection office. This was not possible. I eventually learnt the only way is to email takealot and await a response. So i did this and fortunately did not wait long at all for the response. I then find out on the 30th of April 2019 that the headset was damaged and hence not ready for collection. My issue with this is, why did I have to make contact with Takealot just to find out why my order was never going to be ready. Surely takealot can notify me of this. What makes matters even worse is that they have now credited me for the amount paid, but not for the shipping fees. Why would i not be credited back the shipping fees as the product never arrived. Very bad service from Takealot. Change my mind.