takealot forcing you to pay more for same item- Time waisting

Extremely unhappy with the service and customer care from Takealot.

I ordered an item on 15 December and was delivered on 16 December where i paid Cash on delivery. While driver was still at my gate i advised him i received Chocolates instead of my Item of R450. He advised me i have to return the item and it would be exchanged for the correct Item. I did this and received a message back stating the Item is no longer available and my account is credited. As i logged in the Item was still available on higher price.

going back and forth with Amy.K from takealot i am advised i have to pay and the difference will be credited.

1st they send incorrect Item 2nd they say there is no availability on the Item. 3rd I have to pay more and not get my money - has to be credit.

Unacceptable for me, with all this time waisted the Takealot app does not allow me to cancel and request a refund.