Takealot - follow process at cost of customers inconvenience

I ordered an Item to be delivered on Friday as I needed it to do work on the weekend. The item is lost in transit and so I have to go to a store to buy the item as its urgent. I asked to cancel my order, but true to form Takealot cannot think out the box and sway from process. They have to ship me a new order ( which has not even been packaged yet ), send it to me, I then have to request a return, wait for it to go back, wait for an inspection, then wait for my refund to be processed. This is crazy frustrating and waste of time. You would think due to the inconvenience a voucher or a discount would be given or something. One of my previous order they kept sending me the wrong item and I went through this process three times until I finally bought from some where else.