"TAKEALOT" fitting name as you do that to my time

To start off, I’d like to thank NO ONE, in your pathetic establishment. An institution built on lies, leaving me the consumer with nothing but doubt as to the many self-encouraged accolades you provide (my all-time favourite being “voted one of South Africa's favourite online stores” this should read “voted one of South Africa's favourite online stores that TAKEALOT of time to please”). I’ll title that lie number 1. I refuse to act on impulse – so I let this one breathe. I’m glad I took my own advice and never held my breath as I would have expired in the process. This due to your inability to provide a fitting resolution. I have been more than accommodating to your lack of customer service. All that’s left to do is name drop to dismiss the customer service glory you claim to possess. So, what exactly transpired. I placed an order on the TAKEALOT app and received reference number ***3. The delivery date issued upon purchase was the 12th of September, I was all the more happy with that. I then received notification that delivery would commence on the 5th of September (happy days – YEAH!!!!….not quite). I arrange leave with my employer (yes – I work as well, I don’t just sit around waiting on TAKELOT deliveries….?). On the 5th of September its just me and the TAKEALOT APP ????, until about 16:30 as this raised an eyebrow. I then tweet TAKEALOT and received the following response “Hi there, we can see as per the delivery system your order has not yet been received by the delivery branch and the delivery would be done tomorrow the 6th of September 2019.”. A day waisted, I call the call centre and get told by Ateeq “we use Skynet for our deliveries” (lie number 2 “takealot.com delivers to your house or office on the date we promise. Our fast, reliable delivery service is unrivalled in South Africa. You can choose from a range of delivery options to suit your needs.”). The new delivery date is now the 6th of September. I am then contacted Skynet who arranged that the driver will be at my residence when I get home at 5PM. The driver then calls me at 16:30 with a rather ****y tone, irate and demanding that I be home before 5PM to accommodate for his other deliveries. The driver refuses to provide me with his name and instead refuses the delivery of my goods and simply ends the call. I then contact TAKEALOT and am advised by the consultant (named Ateeq) the new delivery date is now Monday the 9th of September (wow – it could have remained the 12th in my opinion), I then request to speak to a manager. The manager on duty is Rifaat. I immediately raise my concerns with Rifaat only to be laughed at (What a class act, it appeared as though I was a contestant on BOILING POINTS). After questioning his reason for laughing he states, delivery will take place Monday and that’s that. I requested his manager (Ms Wanita) and was told she will only be available on Monday morning. I will be sure to add my disappoints on all possible mediums, I remain far from a promoter of the tasks that you perform. Your exponential growth depicts what your clients NOW mean to you, absolutely *****