Takealot falsely claims a 30 day hassle free exchange

I purchased a headset and one of the advertised features was not working. I logged an exchange on Takealot's platform that was denied saying that my order is not eligible for return. I then logged a complaint on Takealot's platform where I was instructed that because the item I want to exchange is an electronic item, I have to contact the supplier directly without any assistance from Takealot. I am very upset about this because Takealot explicitly states on the product that I purchased that it has a 30 day hassle free policy for the item, THIS WAS A LIE!!! It is still within my 30 day period but Takealot refuses to process the exchange and now I have to deal with the supplier directly which is definitely not hassle free and now i run the risk of my exchange just being ignored or denied.

One of the reasons I chose Takealot instead of purchasing it directly at the supplier is because I thought I could trust Takealot and that if there happens to be an issue with the product, then I could without any hassle return it through Takealot. This was not true from my experience and I recommend anyone buying any electronic items to rather buy it directly from the supplier and not from Takealot.