Takealot falsely blames me for damaging the packaging of a returned item with no evidence when their warehouse staff actually caused the damage and tried to glue the packaging back together

I would give negative stars if I could. I used to enjoy purchasing from Takealot but I have received the worst treatment from Takealot regarding an item I returned mid-Dec in perfect unopened condition. The packaging was damaged by Takealot's warehouse staff and they have blamed me without any evidence or pulling the camera footage of their staff opening my return (even after my multiple requests that they do so to prove i did not cause the damage to the packaging). They then lost my return and after many days and multiple requests they finally sent it back to me with the packaging in shocking condition and even having yellow glue on the side where someone glued the box back together. I have also been blamed for opening the seal on the box and removing the outer plastic. I bought 3 of these items and none of them had a seal or outer plastic??? I have requested for a manager to call me on multiple platforms and I am just ignored. I have phoned Takealot numerous times and most of my calls are cut before i can speak to anyone. A few days ago i finally got through to a lady who advised she would sort this out and get back to me the very next day. She never bothered to get back to me. So my money has been ****** and I am blamed without any evidence. Absolutely shocking. So now Takealot has lost the thousands of rands worth of purchases I make every year over falsely accusing me and not refunding me R270.