TAKEALOT FALSELY ACCUSING ME OF THEIR NEGLIGENCE!

I ordered stationary from takealot.com on the 20th November 2023 which was delivered on the 1st December 2023. which I open opened the box in January 2024 as we were away for the holidays.

Upon opening the box and going through the check list I noticed that some of the items ordered were not correct as the description was misleading, so I then logged a return for the four items.

1x A5 96-page Feint & Margin (pack of 10) 1x Smartbuy A5 Slip-on Plastic Book Covers (10pcs) 1x A4 Freedom Stationary-A4 32 Page 24mm Quad & Margin Book (Pack of 20) 1x Board- A4 160Gsm Pastel - Pack of 10 (White) X3

Takealot collected the items on the 12th January 2024 and since then it has been an absolute disaster and nightmare dealing with the return agency and warehouse.

The items were returned to me separately on different days in January 2024, and I then logged a return AGAIN as I received them, as I do NOT want them as they are not what I ordered due to the description misleading me upon ordering.

Finally Takealot accepted the return and refunded three of the items, however Takealot send the 1x A4 Freedom Stationary-A4 32 Page 24mm Quad & Margin Book (Pack of 20) back to me on the 24th February 2024 and said that it was from someone named Abigail, making me think it was a gift from and Abigail I know, and upon opening the box my mother and I saw the books and I IMMEDIATELY logged a return which was only collected by the driver without sealing the box on the 7 March 2024.

I then received an email subject Takealot.com Return Request ( MRRN-85WVN-4AWK) from Tsakani.V with an image of the of the books on a metal surface all laid out, and informed that my return is declined due to specific criteria not being met in line with our Returns Policy, and am accused of returning the books out their plastic cover missing 1 book.

I am absolutely APPALLED by this accusation as I returned it with only opening the box NOTHING else, I don't even want the books so how can Tsakani.V from Takealot accuse me for returning the 20 books back missing 1 book, and How can Tsakani.V send me a picture dated ***2 of the books laid out on a metal surface somewhere in the world (5 days after collection), and tell me that I have not comp**** with the return policy, as for all I know the driver or someone at wherever this image was taken, they opened the plastic sleeve and took a book!!!!!!!!!!!!!!!!!!!!!!!

I WILL NOT TOLLERATE TAKEALOTS ACCUSATIONS AND IGNORANCE ANY LONGER.

This needs to stop NOW, I want my refund and for Takealot to send me a formal apology for falsely accusing me, when all I did was opened the box to see what is inside as you can't see any other way, and I then logged a return immediately, handing it back as is to the driver, what happened to it from that point is not my problem.