1 reviews | Active since Dec 2023
Takealot false adverti*****t
I had a very disappointing encounter with Takealot. I planned and made provision to buy a Xbox X for the children during the Black Friday promotions. On Takealot they showed that there is stock available at the Cape Town and Johannesburg branch with 40 units available. Immediately I ordered the Xbox X Diablo set and some other Christmas presents on 20 November. Two books were coming from an outside supplier, which would make my delivery date later, which was fine with me because I would still receive it way before Christmas. My expected dispatch were 11 Dec, checked on the app and showed that the date were moved to the 12th. The afternoon on the 12th it showed two items were cancelled, two items that were in stock when I paid for it. The Xbox and DIY present for my husband. The next morning I phoned Takealot and spoke to Faith, who just said, sorry, it was a picking error and there are no stock available. Firstly they sold my item that was paid for to someone else, false adverti*****t on stock available and just shrugging their shoulders and said they cant help me. I was furious! I only saw afterwards that I could have split my order if there were items not available at the moment as long as it qualifies for free shipping. I could have split my order into 34 separate orders and then I would have received all my items paid for. When you do a check-out is says the following: "We only reserve stock for your order once payment is received." I made the payment immediately and not on credit. I will for sure not make use of Takealot again and will not recommend them at all. In the end I had to buy another Xbox X for R400 more (the Diablo went up with R4 000) and another DIY storage system with much less containers. Disappointed it an understatement.
