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Yunus V

1 reviews | Active since May 2013

10 Dec 2024, 09:52

Takealot - false advertising tactics

Takealot are in the business of advertising as they mentioned. However, there is no control that dictates any interest in the consumer but seems like the attitude is more like, as long as they get paid by the advertiser/seller, the consumer is irrelevant. I have had the experience of false advertising recently which spanned over a few months. In search of a walking pad, i was able to locate one on Takealot that was displayed at an exceptional cost but unfortunately out of stock at the time. I wishlisted it and watched for when it became available again. The moment it became available, i added it to my cart but the cost suddenly jumped up by almost 50% of what it displayed when it was out of stock. I kept it in my cart and took screenshots and a few times over i did this. As soon as it goes back into supplier out of stock, it goes to the incredibly low cost that is desirable to the consumer. I have written to Takealot and after a few back and forth, i was advised to notify them the moment it goes on available again in order for them to investigate and take it up with the seller. After a wait, im advised that they are sorry for this and they have no control and just a platform for sellers. If that's the case, then where is the governance and ensuring honoring of that deal to the consumer. You cant simply not care about the consumer and allow false advertising to lure consumers to make purchases on that basis.

Very disappointed in the response and lack of control or not being provided with a solution befitting the consumer, but instead, washing their hands of the complaint. Takealot should honor the deal at the said cost when out of stock and deal with the seller at the backend.

Wake up Takealot, if its not for us as consumers, you would not be around at all!

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Replies (1)
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Yunus V's update24 Dec 2024, 18:55
Reviewer Update
Still no acknowledgment or response from Takealot and the item is still now at the lower price but out of stock