Takealot False advertising and Order ***** ups

<p>Good day. I've only had 4 orders with Takealot and Takealot has succeeded in falsely advertising twice/delivering the incorrect product on 2 of these deals. I'm a very unhappy customer. My first order was The Pacific: Tin Bluray Edition and I received the standard bluray edition - I originally logged a return, but was informed that the supplier didn't have this edition anymore. I really wanted this series, so I've decided to keep it (still I felt cheated as I paid R499 when other online retailers have this set for less than R350 www.loot.co.za R344 to be precise). However, today was the last straw. I purchased the Bethesda Gaming bundle with Advertised DOOM, Fallout 4 and Wolfenstein: New Order all for PC (Incorrectly called New Blood) order number ********** . The photo attached (not attached on Hellopeter, but on Facebook complaint on Takealot page) clearly shows the New order version (2014) game not Old Blood (2015 expansion to the original). I decided to pick up this bundle and another item from the CPT warehouse - firstly I had to wait a ridiculous amount of time due to some mix up in the store room. Then when I eventually received the product the Games in the bundle were Doom, Fallout and Wolfenstein: The Old Blood. I specifically wanted this bundle for The "new order" version. No stock of the NEW ORDER was available. So, I've left the bundle at the warehouse en requested that Fakhiema log a refund request - I'm awaiting confirmation of the requested refund. In the mean time I have to wait 3 -7 working days for a refund which is also unacceptable. Fakhiema was the only highlight of the experience as she was willing to help with alternative solutions. I am guessing I'm once again just going to receive a very generic customer service response. I'm seriously considering not purchasing from Takealot again as 50% of my experience with Takealot has been infuriating.</p> <p> </p> <p>Edit: And as I predicted approx. 15minutes after messaging Takealot the message above, I receive a generic reply:</p> <p> </p> <p>Hi Chris. We terribly sorry for the inconvenience received for this order. We are in the process of arranging a return for this item once the process is completed you will be notified according regarding your refund request.</p> <p> </p> <p>Pathetic to say the least - no attempt is/was made to try and replace the incorrect item with the correct item.</p> <p> </p> <p> </p> <p> </p> <p> </p>