Takealot Fails to Resolve Damaged Couch Issue – Poor Service

I purchased an L-shaped couch from Takealot, and the long section (“L” part) arrived damaged. I first called on 15 August and was told by a representative, Kiara, that she would try to arrange a swap-out (replacement at the same time as collection).

Since then, I have followed up multiple times, including emails yesterday, but have had no response. Despite this, Takealot scheduled collection of the couch today, without confirming that the replacement would be delivered at the same time.

I refuse to return a product without receiving the replacement – I have already waited long enough for something I paid for. Collecting the entire couch without delivering the replacement is unreasonable and shows no consideration for the customer.

If this issue is not resolved by close of business Friday, I am demanding:

Collection of the couch,

An immediate refund, and

Cancellation of my Takealot More subscription.

This level of service is unacceptable, and unless resolved urgently, I will take my business elsewhere.

Desired outcome: Replacement delivered at the same time as collection, or a full refund if Takealot cannot honor this.