TAKEALOT FAILS TO REFUND CUSTOMER

I bought earbuds (headless earphones) from Takealot last month and returned them last month because they were too big. I was then told that I could not be refunded because the product was missing accessories. This was fine, the problem is that a month later I have still not received the product back that I paid R400 for. With desperate communication numerous times to Takealot team, I was only ever referred to someone else who told me the same thing over and over "we will escalate the matter to the relevant team and will revert back to you" NEVER did I ever get an email with some sort of actual progress. Where the product is or when it will reach my address. I communicated with several consultants all who rep**** with the same email. To this day, a month later, I have not received a phone call, any indication that someone is seeing to the issue nor have I received a refund or the earbuds back. I'm extremely disappointed in the lack of professionalism and simply the lack of communication and care from Takealots side. Seriously frustrated at this ****py service. Feel like I'm being blatantly ignored!